FAQ

Q：Will distributors cooperating with Dawnice enjoy regional protection policies? +

Yes, regional protection policies are provided. For regions where exclusive agents have been authorized, the brand will not develop other agents or distributors, ensuring the agents' exclusive right to operate in the region. For non-exclusive agent regions, the number of distributors will also be reasonably planned to avoid excessive competition and ensure a reasonable profit margin for cooperative distributors.

Q：What basic conditions need to be met to become an overseas agent of Dawnice? +

The basic conditions include: having legal business qualifications (such as a business license), possessing certain experience in the energy storage or new energy industry (or having relevant sales channels), recognizing Dawnice's brand philosophy and product quality, and having the ability to undertake a certain amount of stock (determined through negotiation based on the market demand of the region). The brand will provide flexible cooperation plans according to the actual situation of the agents.

Q：What guidance services are available for users who are unable to use the APP or remote monitoring functions? +

The brand provides a "one-on-one usage guidance" service. Users can contact customer service to obtain video tutorials, or make an appointment for staff to teach them how to use the APP functions (such as checking data and setting charging/discharging time periods) step by step via phone calls or video calls. For areas with local distributors, users can also make an appointment for distributors to provide on-site guidance, ensuring that users of different age groups and with different technical backgrounds can operate the product easily.

Q：During the 10-year warranty period, if there is a problem with the battery, is the repair or replacement process complicated? +

The process is simple and efficient: when a user discovers a problem, they can submit an after-sales application through the APP or contact customer service/local distributors; the staff will first conduct remote diagnosis to identify the problem. If remote repair is feasible, technical guidance will be provided online; if on-site maintenance or replacement is needed, the staff or local distributors will arrange a visit in a timely manner to ensure the problem is solved quickly.

Q： Do home users need to carry out additional modification of home circuits when installing Dawnice's energy storage batteries? +

No large-scale modification is required. Dawnice's home energy storage batteries are compatible with the existing circuit specifications of most households. During installation, only professional personnel need to conduct simple wiring and debugging. Moreover, the wall-mounted models allow flexible selection of installation locations (such as balconies and garages) without damaging home decoration. Once installed, the batteries can be connected to the home power system.

Q：What advantages do Dawnice energy storage batteries have in installation and transportation? +

Installation: They support modular installation, which is simple and efficient, reducing the time and labor cost of on-site installation. Transportation: The product structure is designed to be compact and anti-collision, with good shock resistance, ensuring that the battery is not easily damaged during transportation.

Q：What intelligent functions do Dawnice energy storage batteries have? +

They support intelligent upgrading, equipped with WiFi and Bluetooth functions. They can be connected to mobile phone APPs for remote monitoring, facilitating users to keep track of the battery operation status.

Q： What is Dawnice's brand philosophy or core values? +

It always takes "quality as the foundation, customers as the core, and innovation as the driving force" as its essence. It insists on using new Grade A cells to ensure product reliability, addresses customers' concerns through services such as a 10-year warranty, and enables global customers to enjoy cost-effective energy storage solutions via continuous technological iteration (e.g., the 6th-generation home energy storage products) and cost optimization.

Q：As a lithium battery manufacturer with 14 years of experience, what differentiated competitive advantages does Dawnice have in the industry? +

Compared with new entrants in the industry, Dawnice has 14 years of experience in the full industrial chain. From raw material selection, cell production, battery assembly to scenario application, each link follows mature standards and a quality control system, avoiding the quality instability issue caused by "purchasing external cells for assembly". Meanwhile, it focuses deeply on the energy storage track, concentrating on the two core scenarios of industrial & commercial use and home use. This enables it to meet customer needs more accurately, rather than "carrying out extensive layout across all product categories".

Q： What is Dawnice's production capability and capacity? +

It has fully intelligent production lines, with traceable production processes and product life cycles. The annual capacity of the new production line reaches 2GWh, enabling efficient delivery of global orders.

Q：What is the product coverage and customer service scope of Dawnice? +

Its products and services cover more than 150 countries worldwide, serving customers in over 80 countries. It has a wide range of mature application scenarios, and the capacity of industrial & commercial energy storage projects ranges from 5kWh to 2000kWh.

Q：When was the Dawnice brand founded, and what is its core business? +

Founded in 2009, Dawnice is located in China's "Lithium Battery Capital". Its core business covers the R&D, production and sales of industrial & commercial and home energy storage batteries. With 14 years of experience, it exercises full industrial chain control over all links from raw materials to application.

Q： How do Dawnice's energy storage batteries perform in extreme temperature environments? +

The products have undergone rigorous high and low temperature tests and can operate stably within the temperature range of -20℃ to 50℃. Even in the low-temperature environment of northern winters or the high-temperature environment of southern summers, there will be no problems such as significant capacity reduction or charge-discharge failures, making them suitable for use in different climate regions around the world.

Q： What specific practical benefits can Grade A cells bring to users compared with cells of other grades? +

Grade A cells have high capacity consistency, so they are less likely to have uneven capacity degradation during charging and discharging, thus ensuring the overall service life of the battery. At the same time, they offer stronger safety—risks such as short circuits and overheating are much lower than those of Grade B and Grade C cells, preventing safety hazards during use. Additionally, Grade A cells have higher charge-discharge efficiency, which allows for more efficient storage and release of electrical energy, reducing energy loss. This is particularly helpful for home users to "arbitrage between peak and off-peak electricity prices" and for industrial & commercial users to "reduce costs and improve efficiency".

Q： What is the technical iteration status of Dawnice home energy storage products? +

The home energy storage products have been upgraded to the 6th generation, with improved efficiency and service life. The cost-performance ratio of 10/16kWh batteries has been optimized — under the same volume and price, the capacity increases by 1.7kWh and the electricity volume rises by 12.1%.

Q：What advantage does Dawnice energy storage battery have in terms of protection level? +

Home energy storage products reach IP54 protection level, featuring excellent waterproof performance. They can adapt to outdoor scenarios and enhance adaptability to usage scenarios.

Q：What is the service life and warranty policy of Dawnice energy storage batteries? +

Warranty: 10-year warranty is provided. Service life: The designed service life exceeds 10 years. The cycle count of home energy storage batteries is over 8000 times, and that of industrial & commercial rack-mounted high-voltage energy storage batteries is over 6000 times.

Q：What grade of battery cells does Dawnice energy storage battery use, and what quality guarantees does it have? +

All product series adopt brand-new Grade A battery cells. Each battery undergoes 100% full inspection before leaving the factory. It has a sound manufacturing system and multiple international certifications, with industry-leading safety performance.

Q：What are the advantages of your company? +

With over a decade of experience in the lithium battery industry, our engineers possess extensive expertise in energy storage solution design. Our state-of-the-art automated production line, coupled with complete certifications and a global network of overseas agents, significantly shortens procurement cycles.

Q：Is the battery safe? +

Yes,Our products have strict quality inspections before sending, It uses high-quality battery cells. Due to the BMS system, there will be no explosion to protect your safety.