FAQ

Q：What guidance services are available for users who are unable to use the APP or remote monitoring functions? +

The brand provides a "one-on-one usage guidance" service. Users can contact customer service to obtain video tutorials, or make an appointment for staff to teach them how to use the APP functions (such as checking data and setting charging/discharging time periods) step by step via phone calls or video calls. For areas with local distributors, users can also make an appointment for distributors to provide on-site guidance, ensuring that users of different age groups and with different technical backgrounds can operate the product easily.

Q：During the 10-year warranty period, if there is a problem with the battery, is the repair or replacement process complicated? +

The process is simple and efficient: when a user discovers a problem, they can submit an after-sales application through the APP or contact customer service/local distributors; the staff will first conduct remote diagnosis to identify the problem. If remote repair is feasible, technical guidance will be provided online; if on-site maintenance or replacement is needed, the staff or local distributors will arrange a visit in a timely manner to ensure the problem is solved quickly.